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MorganDoyle worked with a market leading German broadband wireless data service provider who were
just building out their network. A complete operational and business support system was
required to achieve their Unique Selling Point of rapid provisioning of new services.
The brief was to manage the programme for implementing an integrated Operational and
Business Support System (OSS/BSS) for the entire operation, which included customer
care, order handling, fault management, usage-based billing, service inventory, automated
provisioning and network management. MorganDoyle's responsibilities included
a gap analysis to determine
the discrepancy between what had been contractually promised to the customer, what was
available "out-of-the-box", what features were "must-haves" and a realistic timetable for
development. This was presented at board level and after negotiation
three phases of delivery were agreed. During the core project lifetime of 6 months MorganDoyle's
major activities included:
- Identification of major work packages for the OSS/BSS integration team including
business process analysis across all functional areas and development of a common data
model for information shared amongst more than one system;
- Responsibility for process analysis and design for the major functional areas,
i.e. order handling, provisioning, fault management, network planning and billing;
- Development of a common information model to ensure consistency across
the whole OSS/BSS;
- Development of a core database of shared information to support lookups between
systems;
- Analysis, design and management of a mediation sub-system supporting billing
and SLAs (see white paper); and
- Specification of the cross-functional management and operational reporting system
across the OSS/BSS.
The upshot was the creation of an efficient environment enabling the company to achieve
business plan milestones by handling large volumes of new customers.
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