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This company is the second or third largest UK Mobile Virtual Network Operator, focussing on
the consumer market with outlets in most towns and cities across the UK. Our challenge was
to overcome the process inefficiencies and disjointed nature of the old IT systems which meant
that a customer sale could take up to 45 minutes.
We had to set realistic business aims and objectives, analyse the existing technology and
processes, re-design the processes, modify the information model and design a new front-end
to the point of sale system. We subsequently programme managed the new software development
and its integration with existing systems.
The new web-based, point-of-sale application streamlined "customer capture" and service
selection and provided on-line account activation such that the time to process a sale has
been more than halved, the overall quality of service markedly improved and costs have been
reduced significantly.
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