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At the heart of all integrated service management systems is a core database,
not necessarily a physical one, which links customers, contracts, product definitions, service
instances, usage and performance records and supporting infrastructure. This service inventory is
essential for effective management of e-business or telecommunications services, and
consistent information and process definition are keys to their smooth operation.
Specific services MorganDoyle offers include:
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Creation of global information model,
starting with your product definitions;
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Management of common data standards to ensure
consistency;
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Designing database schema to support and realise the
information model as one or more distributed databases; and
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Mapping, cleansing and transforming information between
disparate systems, such as customer care, inventory, network management, fault management,
service assurance, management reporting etc.
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Creating a common information model by analysing, modelling and defining a service inventory
to suit a specific service is one of our core areas of expertise. We have applied this to
incumbent Telcos offering managed data services such as Frame relay, SMDS, ATM, leased lines,
ISDN to new startups offering Broadband Wireless Access and DSL and to ASPs offering a variety
of services from office productivity to B2B applications.
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