|
An optimum organisational structure, allocating responsibility and formally defining
processes, i.e. who does what, will inevitably change along with the business models
and services they support.
MorganDoyle's expertise in this area covers sales & marketing;
order handling, provisioning and service inventory; accounting, billing & mediation;
Fault management (proactive & reactive); and service assurance.
Expertise that has been developed over a number of years with
experience gained from WAN backbone and access network service providers; Telco managed data
services; and ISP, hosting, ASP operations and e-business.
MorganDoyle will investigate, analyse and report on your current business and operational processes,
supply generic, best practice, process maps and, if required, tailor these to your existing
or planned offer. Specifically, MorganDoyle has mature process maps for:
 |
Service creation;
|
|
Service modification;
|
|
Withdrawal of service;
|
|
Service activation for new customer instance;
|
|
Service cessation for existing customer;
|
|
Sales & marketing campaigns;
|
|
Regular technical, financial & security audit;
|
|
Business Continuity and Disaster Recovery;
|
|
Mediation, accounting & billing;
|
|
Customer care;
|
|
Fault management & maintenance;
|
|
Network & Data Centre infrastructure capacity
planning & upgrade;
|
|
Service assurance & performance management; and
|
|
Backup, archive & restore.
|
|
