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Converged voice and data is now a dependable technology. Implementing a converged network is
unlikely to be considered cheap and requires careful consideration of its business benefits.
MorganDoyle is equipped to assist you in making the fundamental, medium term technology
choices that best serve your business.
MorganDoyle's process for achieving this may be summarized as follows:
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Establish overall business drivers, goals and strategic
policies. These
may include ‘soft’ issues such as improved customer satisfaction and service improvement in addition
to the obvious hard issues such as cost reduction.
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Establish requirements, both current and future, from executives,
managers and users. This may include evaluation of current usage, features and future requirements
via one-to-one meetings with major stakeholders and workshops with users. User input is essential for
understanding detailed requirements. Requirements should be prioritised - what volume is required,
what is the impact of not satisfying the requirement, are there alternatives?
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Establish the current state of play, i.e. what services your IT and telecoms systems deliver and what infrastructure they rely upon:
Collate disparate information sources from accounts, service providers, internal directories,
asset and property registers, contracts and telco CDRs;
Cleanse the data removing the inevitable discrepancies and inconsistencies;
Correlate this information to create a complete service inventory mapping IT and telecoms
services onto supporting infrastructure.
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Create a Vision Statement, i.e. what services your IT and telecoms
systems would deliver in an ideal world.
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Perform a gap analysis to highlight the critical differences between
where you are and where you need to be.
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Factor in all constraints: budgetary, technological, contractual, legal,
appetite for risk, etc.
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Review the technology options that are available.
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Apply balanced scoring to arrive at concrete recommendations to achieve the vision.
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Create an implementation roadmap describing timeframes,
constraints, major phasing, practical realisation and delivery and budgetary requirements.
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Transform the roadmap into concrete requirements and timelines that can
be delivered as internal projects or external contracts via ITTs.
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