White Papers
Synopsis
| The white papers available here were authored by MorganDoyle consultants calling on experience gained directly from projects the Company has undertaken.. | |||
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Implementing VoIP? Cover the Bases. February 2006 |
Convergence of voice and data networks, in the first instance by implementing a VoIP telephony system, is gaining huge momentum. If you have made the decision to move to VoIP you should consider carefully the issues described in this white paper before proceeding with the implementation. | ||
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ICT Business Continuity & Disaster Recovery
for Local Authorities March 2004 |
This white paper describes a successful approach to business continuity and disaster recovery planning for local councils which recognize that the drive towards electronic government and increased reliance on ICT increases the risks and impacts of failures in supporting systems. | ||
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Mediation for Convergent
Billing Systems September 2001 |
Convergence of the Internet, telecommunications, mobile data and content provision has created many opportunities for new products and services and many options for new business models and value chains which can only be validated by market success. These developments have presented new challenges to billing systems in particular. | ||
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Don't Get Bitten by Your ASP January 2000 |
There is a great deal of truth in the observation that ASPs are in fact the latest variant of outsourcing or a computer bureau with an Internet slant. SLAs are intimately connected with outsourcing and few companies will outsource a service without one - you cannot seriously envisage paying large amounts of money for a service that is not well defined. | ||
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Writing SLAs May 1998 |
SLAs are in everyone’s interest. As a supplier of services you can demonstrate confidence that you can deliver which can be used for competitive advantage; as a consumer you have a tangible reference against which to judge the quality of service provided and gain recompense if necessary. | ||