White Papers describing mediation, billing, convergent billing, SLA, service level, service level agreement, mobile data, value chain, MDVC, 3G, 2G, GPRS, TCO, ROI, ASP, 3G glossary

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White Papers The white papers available here were authored by MorganDoyle consultants calling on experience gained directly from projects the Company has undertaken..
Implementing VoIP? Cover the Bases. February 2006	Convergence of voice and data networks, in the first instance by implementing a VoIP telephony system, is gaining huge momentum. If you have made the decision to move to VoIP you should consider carefully the issues described in this white paper before proceeding with the implementation.
ICT Business Continuity & Disaster Recovery for Local Authorities March 2004	This white paper describes a successful approach to business continuity and disaster recovery planning for local councils which recognize that the drive towards electronic government and increased reliance on ICT increases the risks and impacts of failures in supporting systems.
AD Migration December 2003	This paper deals with the major design decisions involved in migrating an existing directory system to Microsoft's Active Directory.
AD Functional Components June 2003	This short paper is a simple primer introducing the different functional components within Microsoft's Active Directory.
DoCoMo 3G Trial and Early Service March 2002	Since Network Operators around the world have invested heavily in 3G licences and continue to invest whilst building out the 3G infrastructure, it makes sense to study the early experience in Japan. This paper gives a brief overview.
The Mobile Data Value Chain October 2001	This document explains the Mobile Data Value Chain (MDVC). Primarily intended as a quick background "primer", most of the discussion focuses on business models. One or two less obvious technical implications are teased out in the discussion.
Mediation for Convergent Billing Systems September 2001	Convergence of the Internet, telecommunications, mobile data and content provision has created many opportunities for new products and services and many options for new business models and value chains which can only be validated by market success. These developments have presented new challenges to billing systems in particular.
2G and 3G in Japan August 2001	Japan’s mobile market, and in particular the non-voice or data segment, has been way ahead of the US and Europe with regard to services offered to end customers. This document describes current ‘data’ offerings on 2G and 3G networks in Japan.
(3G) Glossary And Acronyms April 2001	A useful reference of 3G, and 3G related, acronyms and abbreviations.
Don't Get Bitten by Your ASP January 2000	There is a great deal of truth in the observation that ASPs are in fact the latest variant of outsourcing or a computer bureau with an Internet slant. SLAs are intimately connected with outsourcing and few companies will outsource a service without one - you cannot seriously envisage paying large amounts of money for a service that is not well defined.
TCO Discovery Audit for XYZ Publishing Company June 1999	This document shows the high level analysis of a TCO Discovery Audit that was carried out at a publishing company based in the United Kingdom.
Writing SLAs May 1998	SLAs are in everyone’s interest. As a supplier of services you can demonstrate confidence that you can deliver which can be used for competitive advantage; as a consumer you have a tangible reference against which to judge the quality of service provided and gain recompense if necessary.